Service & Sales Coordination Specialist

Osborne Appointments; Bedford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Osborne Appointments in Bedford is seeking a Customer Service Coordinator to join a well-established client. This fully office-based role requires professional communication, strong organisation and the ability to manage orders and CRM records.

You will handle customer enquiries by phone and email, coordinate maintenance visits, support invoicing, and collaborate with Sales and Service to drive service excellence and growth.

Qualifications

• Proven experience in customer service, administration, sales support, or service coordination.
• Strong communication and interpersonal skills, with a confident telephone manner.
• Excellent organisational and time-management abilities with deadline focus.
• Proficiency in Microsoft Office and CRM or database systems.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email, delivering a professional and responsive service.
• Provide administrative support across Sales and Service, including processing orders, preparing quotations, following up leads, and coordinating customer requests.
• Coordinate planned preventative maintenance (PPM) visits and service appointments, liaising with customers and engineers to ensure smooth delivery.
• Maintain accurate customer records, CRM systems, service documentation, and client portals.
• Support invoicing, payment processing, service call administration, and the timely resolution of customer queries.
• Build strong customer relationships, identify opportunities for additional business, and work collaboratively with internal teams to deliver excellent service.

Skills

Communication

Organisation

Microsoft Office

CRM experience

Team player

Tools

CRM software

Job description

Osborne Appointments in Bedford is seeking a Customer Service Coordinator to join a well-established client. This fully office-based role requires professional communication, strong organisation and the ability to manage orders and CRM records.

You will handle customer enquiries by phone and email, coordinate maintenance visits, support invoicing, and collaborate with Sales and Service to drive service excellence and growth.