Customer Service Advisor - Admin & Claims Champion

Carrington Blake Recruitment; Glasgow; On-site; GBP 24,000 - 26,000; Full time

Job summary

Carrington Blake Recruitment in Glasgow is seeking friendly Customer Service Advisors to handle inbound and outbound calls, book appointments and update records while supporting administrative tasks.

You will respond to emails, chase information, and liaise with internal teams to resolve customer queries, delivering a smooth service journey. The role is full-time, 37 hours per week, paying £12.71 per hour.

Qualifications

• Experience in customer service is required.
• Excellent telephone and communication skills are essential.
• Strong organisational and administrative abilities are required.
• Confidence using multiple computer systems and software.
• Ability to manage a busy workload and prioritise tasks.
• Proactive, professional and customer-focused approach.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Book and manage appointments with customers, contractors and suppliers.
• Update systems with accurate customer and claim information.
• Manage emails and general administrative tasks.
• Provide customers with updates on claims and service requests.
• Chase outstanding information and ensure deadlines are met.
• Liaise with operational teams to deliver a smooth customer journey.

Skills

Customer service experience

Telephone skills

Communication skills

Organisational skills

Administrative abilities

Computer system literacy

Job description

Carrington Blake Recruitment in Glasgow is seeking friendly Customer Service Advisors to handle inbound and outbound calls, book appointments and update records while supporting administrative tasks.

You will respond to emails, chase information, and liaise with internal teams to resolve customer queries, delivering a smooth service journey. The role is full-time, 37 hours per week, paying £12.71 per hour.