Customer Care Advisor - Up To 28K + Bonus

Office Angels; Lewes; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Consultant based in Brighton. This role involves responding to customer queries through a live Helpdesk, conducting feedback surveys, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates will have excellent communication skills and experience in customer service. This position offers a salary of £25,000 - £28,000 plus bonuses.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.
• Experience in customer service or related fields is ideal.

Responsibilities

• Respond to incoming queries via phone and email.
• Conduct customer feedback surveys.
• Provide clear and timely information to customers.
• Monitor and resolve issues with the team.
• Support activities that keep customers informed.

Skills

Excellent communication skills

Highly organised

Calm under pressure

Previous experience in Customer Success or Customer Service

Knowledge of Salesforce CRM

Job description

Overview

Customer Care Consultant — Location: Brighton

Hours: Monday - Friday, 9:00am - 5:30pm

Salary: £25,000 - £28,000 + Quarterly Bonus (after 6 months' employment)

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you.

We're recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You\'ll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

The Role

• Responding to incoming queries via phone and email through a live Helpdesk
• Conducting customer feedback surveys over the phone
• Providing clear, accurate, and timely information to customers
• Tracking, monitoring, and resolving issues in collaboration with the wider team
• Supporting activities to keep customers informed and connected
• Thinking on your feet to handle a wide range of real-time queries

About You

• Excellent communication skills - both written and verbal
• Highly organised with strong attention to detail
• Calm under pressure and able to juggle multiple priorities
• Previous experience in Customer Success or Customer Service
• Knowledge of Salesforce CRM is desirable

Next steps

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

To learn more about this exciting opportunity and to be considered, please apply today with your CV!

Please note: due to high volumes of applications, if you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion. For more opportunities, please visit our website: (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website