Customer Care Advisor — Growth & Training in a Busy B2B Team

Michael Page; Leeds; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Salary of £27,000

£4,000 bonus paid quarterly

Full training provided

Excellent progression and development

Central location in Leeds

Free parking

Fantastic benefits

9am-5pm Monday to Friday

Superb offices

Excellent team and culture

Immediate interview

Job summary

A reputable Energy Business in Leeds is seeking a Customer Care Advisor to provide exceptional support to clients. This role is primarily telephone-based and involves resolving customer queries within service level agreements. Ideal candidates should have previous customer service experience and excellent communication skills. The company offers a competitive salary of £27,000, a £4,000 bonus, and substantial opportunities for professional development and progression within a supportive team environment.

Qualifications

• Previous customer service experience from various sectors.
• Must be able to handle customer queries with a high level of service.

Responsibilities

• Act as the first point of contact for existing customers.
• Support clients with a range of queries.
• Work in a busy environment to resolve queries in line with service level agreements.
• Collaborate with other departments for complex query resolution.

Skills

Excellent communication

Confident telephone manner

Team player

Driven and dedicated to customer experience

Ability to work in a volume environment

Job description

A reputable Energy Business in Leeds is seeking a Customer Care Advisor to provide exceptional support to clients. This role is primarily telephone-based and involves resolving customer queries within service level agreements. Ideal candidates should have previous customer service experience and excellent communication skills. The company offers a competitive salary of £27,000, a £4,000 bonus, and substantial opportunities for professional development and progression within a supportive team environment.