Customer Support Specialist — Growth & Impact

Leeds Events; Leeds; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Comprehensive training and ongoing development

Opportunities for progression

Employee assistance programme

Inclusive workplace culture

Job summary

A dynamic event service company in Leeds is seeking a motivated Customer Service Representative to join their growing support team. This position offers comprehensive training and does not require prior experience, making it ideal for those passionate about customer service. Responsibilities include responding to enquiries via multiple channels and ensuring positive customer interactions. The role fosters growth and includes opportunities for advancement within the company, promoting a supportive and inclusive workplace culture.

Qualifications

• No specific qualifications required; all applicants welcome.
• Must have a willingness to learn and develop in customer service.
• Experience not necessary; attitude is crucial.

Responsibilities

• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information and resolve issues swiftly.
• Maintain detailed and clear customer records.
• Collaborate with internal teams to support customer needs.
• Contribute to service improvements and follow company procedures.
• Ensure positive customer experiences in all interactions.

Skills

Strong communication and active listening skills

Calm, supportive and patient approach

Basic IT proficiency (MS Office, email, CRM systems)

Problem-solving mindset

Attention to detail

Team-oriented and eager to learn

Job description

A dynamic event service company in Leeds is seeking a motivated Customer Service Representative to join their growing support team. This position offers comprehensive training and does not require prior experience, making it ideal for those passionate about customer service. Responsibilities include responding to enquiries via multiple channels and ensuring positive customer interactions. The role fosters growth and includes opportunities for advancement within the company, promoting a supportive and inclusive workplace culture.