Customer Advisor - 4G Upgrades & Scheduling (Leeds)

Klipboard; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software provider in Leeds is seeking a Customer Advisor to provide proactive support and manage 4G upgrade installations. This fully office-based role requires around 3 years of customer support experience, strong problem-solving abilities, and excellent communication skills. The ideal candidate will help improve customer retention and build lasting relationships. Join a growing team as they embark on an exciting phase of growth within the company.

Qualifications

• Around 3 years of experience in customer support or administrative roles.
• Strong problem-solving skills delivering quick resolutions.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate with partners to schedule service and installations.
• Troubleshoot and resolve customer issues related to upgrades.
• Respond to customer inquiries through phone and email.

Skills

Customer support experience

Problem-solving skills

Verbal and written communication

Organized and self-motivated

Tools

Salesforce

Job description

A leading software provider in Leeds is seeking a Customer Advisor to provide proactive support and manage 4G upgrade installations. This fully office-based role requires around 3 years of customer support experience, strong problem-solving abilities, and excellent communication skills. The ideal candidate will help improve customer retention and build lasting relationships. Join a growing team as they embark on an exciting phase of growth within the company.