Customer Care Advisor

Michael Page

Leeds

On-site

GBP 24,300 - 29,700

Full time

14 days+

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Benefits offered by this job

Salary of £27,000

£4,000 bonus paid quarterly

Full training provided

Excellent progression and development

Central location in Leeds

Free parking

Fantastic benefits

9am-5pm Monday to Friday

Superb offices

Excellent team and culture

Immediate interview

Job summary

A reputable Energy Business in Leeds is seeking a Customer Care Advisor to provide exceptional support to clients. This role is primarily telephone-based and involves resolving customer queries within service level agreements. Ideal candidates should have previous customer service experience and excellent communication skills. The company offers a competitive salary of £27,000, a £4,000 bonus, and substantial opportunities for professional development and progression within a supportive team environment.

Qualifications

Previous customer service experience from various sectors.
Must be able to handle customer queries with a high level of service.

Responsibilities

Act as the first point of contact for existing customers.
Support clients with a range of queries.
Work in a busy environment to resolve queries in line with service level agreements.
Collaborate with other departments for complex query resolution.

Skills

Excellent communication

Confident telephone manner

Team player

Driven and dedicated to customer experience

Ability to work in a volume environment

Job description

Michael Page have just partnered with a reputable Energy Business in Leeds. The organisation are looking for a Customer Care Advisor to join their team on a permanent basis to start asap. This would be an exceptional opportunity to join the business; they have lots of exciting plans for growth during 2026 and offer excellent development and scope to progress. If you are passionate about helping and supporting customers please apply now!

Description

As a Customer Care Advisor you will be first point of contact for existing customers this will be a b2b opportunity where you will be supporting clients with a range of queries providing excellent support and guidance.

The role will be mainly telephone based you will be working in a busy environment ensuring each query is resolved to service level agreements and targets set by the business.

You will work alongside other departments and investigate more complex queries coming to a quick resolution to avoid escalation.

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