Customer Care Advisor

Michael Page Legal; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable non-profit organization in York is looking for a Customer Care Advisor to provide support for health care service enquiries. This role requires previous customer service experience, excellent communication skills, and a passion for helping others. The position offers a competitive salary starting at £26,000+, comprehensive training, and numerous benefits including gym access and a generous holiday allowance. This is a full-time position with opportunities for progression.

Benefits

Free gym on site

Generous holiday allowance

Option to buy and sell holidays

Regular incentives

Free parking

Qualifications

• Previous customer service experience from various backgrounds.
• Ability to handle customer queries over the telephone.
• Passionate about supporting customers.

Responsibilities

• Support clients with enquiries about health care services.
• Correspond with customers to ensure queries are resolved.
• Process claims and manage transactions effectively.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving abilities

Team player

Job description

Client Details

Michael Page have partnered with a reputable non for profit business in York the organisation are looking for a Customer Care Advisor to join the department on a permanent basis.

This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme!

Immediate interview available please apply now!

Description

As a Customer Care Advisor you will be supporting clients with a range of enquiries in relation to the health care services the business offers.

The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with providing the highest level of care and support.

You will also be processing claims for the customer and handling the transaction from start to finish making sure a seamless experience is provided.

Profile

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers providing the best solution for them
• A high level of empathy and understanding
• An excellent problem solver
• A good team player

Job Offer

• Salary of £26000+
• Reputable business within the non for profit sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part time and full time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview