Customer Assistant - Operations - Stevenage Retail Park

Marks and Spencer; Stevenage; On-site; GBP 14,000 - 17,000; Full time

Job summary

Marks & Spencer in Stevenage is seeking a Customer Assistant in Operations. The role is physically demanding and involves stock control, deliveries, and backstage tasks to keep the store flowing smoothly.

You'll work early shifts, be digitally confident to track stock, and collaborate with colleagues across departments. This role suits reliable team players who move with pace and take pride in availability and accuracy.

Qualifications

• Must be at least 18 years old due to safety legislation.
• Physically able to handle shift patterns and fast-paced work.
• Willing to work in a retail environment across store areas.

Responsibilities

• Stock, deliveries and behind-the-scenes work to keep the shop floor full and ready for customers.
• Work across the wider store when needed, adapting to pace and retail demands.
• Use digital tools to track deliveries and manage stock efficiently.
• Be a team player and support colleagues across the store.
• Respond quickly and accurately to stock movements to maintain availability.

Skills

Physical stamina

Teamwork

Digital literacy

Customer service

Tools

Inventory software

Job description

All the details

Work Pattern:

• Week One:
• Sunday: 07:00-12:00
• Monday: 06:00-12:00
• Wednesday: 07:00-11:00
• Thursday: 07:00-11:00
• Friday: 06:00-12:00

Week Two:

• Monday: 06:00-12:00
• Tuesday:07:00-11:00
• Wednesday: 07:00-11:00
• Friday: 06:00-12:00
• Saturday: 06:00-11:00

"Under 18 disclaimer"

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. "

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks.