Customer Assistant - Operations - Guildford

Marks and Spencer; Guildford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Night shift premium

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries, and backstage work that keeps the shop floor full, clean, and ready for customers. The role is physically demanding and fast-paced, requiring focus, accuracy, and a proactive approach.

You’ll work across store functions with a team, using digital tools to track deliveries and stock, and adapting to early start times and shift variations to maintain flow and availability for shoppers.

Qualifications

• Flexibility to work across the wider store as needed, keeping pace with retail demand.
• Comfort with using digital tools to track deliveries and manage stock swiftly.
• Collaborative teammate who supports colleagues across the store.
• Willingness to adapt to early mornings and changing shifts to meet store needs.

Responsibilities

• Oversee stock and deliveries and backstage operations to keep shelves full and stores ready for customers.
• Maintain store flow with urgency and accuracy, ensuring timely replenishment.
• Support across functions and teams to keep store performance high.

Skills

Flexibility

Digital tools

Team player

Job description

All the details

Working Pattern

Week 1

Sunday - 07:00-15:00
Monday - 07:00 - 15:00
Wednesday - 07:00-15:00
Thursday - 07:00-15:00
Friday - 05:00-13:00

Week 2

Monday - 05:00 - 13:00
Tuesday - 05:00 - 13:00
Wednesday - 05:00 - 13:00
Thursday - 05:00 - 13:00
Saturday - 05:00-13:00

Under 18 disclaimer

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks