Customer Assistant - Operations - Cannock Orbital

Marks and Spencer; Cannock; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations to support the backstage workings of the store. You will handle stock, deliveries and the essential behind-the-scenes activities that keep shelves full and customers served efficiently.

The role requires flexibility, quick adaptation to early deliveries, and confidence using digital tools to manage stock. You will collaborate across teams to ensure fast, accurate service and seamless store operations.

Qualifications

• Flexibility is vital to work across the wider store as needed.
• Being digitally confident is essential to track deliveries and manage stock.
• Being a team player is essential, collaborating across functions and with colleagues.

Responsibilities

• Manage stock and deliveries behind the scenes to keep the shop floor stocked and ready for customers.
• Use digital tools to track deliveries and monitor stock levels accurately.
• Work across store functions and support fellow teammates to maintain flow and pace.
• Adapt to early morning deliveries and shifting stock to keep operations moving smoothly.

Skills

Flexibility

Digital literacy

Teamwork

Tools

Stock management systems

Job description

All the details

Work Pattern

Week 1
Sunday 04:00 - 12:00
Monday 02:45 - 10:45
Tuesday 02:45 - 10:45
Wednesday 02:45 - 10:45
Week 2
Sunday 04:00 - 12:00
Monday 04:00 - 12:00
Wednesday 02:45 - 10:45
Thursday 04:00 - 12:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.