Customer Assistant - Operations - Stevenage Retail Park

MARKS&SPENCER; Stevenage; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Stevenage is seeking a Customer Assistant in Operations to handle stock, deliveries and the behind-the-scenes work that keeps the shop floor full, clean and ready for customers. This is a physically demanding, fast-paced role requiring teamwork and a proactive approach.

You’ll move products efficiently across the store, use digital tools to track deliveries and stock, and support colleagues across functions.

Qualifications

• Must be 18+ due to health and safety requirements.

Responsibilities

• Stock, deliveries and behind-the-scenes work to keep the shop floor full, clean and ready for customers.
• Move products with urgency and accuracy to maintain availability across the store and e-commerce channels.
• Work across the wider store as needed and adapt to pace and demands of retail.
• Be digitally confident and use tools to track deliveries and stock.
• Be a team player, supporting colleagues across the store.
• Flexible shifts including early mornings and varying hours from Week One and Week Two.

Job description

Work Pattern:

Week One:

• Sunday: 07:00-12:00
• Monday: 06:00-12:00
• Wednesday: 07:00-11:00
• Thursday: 07:00-11:00
• Friday: 06:00-12:00

Week Two:

• Monday: 06:00-12:00
• Tuesday:07:00-11:00
• Wednesday: 07:00-11:00
• Friday: 06:00-12:00
• Saturday: 06:00-11:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?