Customer Assistant - Operations - Stevenage Retail Park

Marks & Spencer Plc; Stevenage; On-site; GBP 17,000 - 21,000; Part time

Job summary

Marks & Spencer plc is seeking a Customer Assistant in Operations at our Stevenage store. You will become the backstage backbone, handling stock, deliveries and essential store support tasks to ensure shelves are stocked, clean and ready for customers.

The role is suitable for those who can work early shifts and adapt to a high‑tempo retail environment. You will move fast, stay focused and use digital tools to track deliveries and stock flow.

Responsibilities

• Responsible for stock, deliveries and all behind-the-scenes work that keeps the shop floor full, clean and ready for customers.
• Fast, focused and proactive in moving products with urgency and accuracy.
• Work across the wider store as needed, supporting colleagues across functions to keep operations smooth.

Job description

Work Pattern:
Week One:
Sunday: 07:00-12:00
Monday: 06:00-12:00
Wednesday: 07:00-11:00
Thursday: 07:00-11:00
Friday: 06:00-12:00

Week Two:
Monday: 06:00-12:00
Tuesday:07:00-11:00
Wednesday: 07:00-11:00
Friday: 06:00-12:00
Saturday: 06:00-11:00

\"Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. \"

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?