Customer Assistant - Operations - Hedge End

Marks & Spencer Plc; Southampton; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations to support stock, deliveries and back-office tasks that keep the store running smoothly.

The role is physically demanding, requires digital confidence to track stock and deliveries, and works across store functions with flexible hours, including early mornings and peak times. This position may require up to full-time hours during busy December weeks.

Qualifications

• Physically capable to perform demanding retail tasks.

Responsibilities

• Handle stock and deliveries to ensure shop floor is replenished.
• Maintain cleanliness and organisation of stock rooms.
• Use digital tools to track deliveries and stock movement.
• Work across store departments to support colleagues and meet customer needs.

Job description

Working Pattern

Tuesday 16:00 - 22:00
Wednesday 16:00 - 22:00
Thursday 16:00 - 22:00
Friday 16:00 - 22:00
Saturday 13:00 - 22:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December