Customer Assistant - Operations - Flowerdown

Marks and Spencer; West of England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is seeking an Operations Assistant for weekend and mid‑week shifts. You will manage stock and deliveries and handle behind‑the‑scenes tasks to keep shelves full, clean and ready for customers.

The role requires physical stamina, a fast pace and the ability to work across the store as needed. You will use digital tools to track deliveries and stock, collaborate with colleagues from different teams, and adapt to early mornings and late shifts to keep the operation running

Qualifications

• Stock, deliveries and behind‑the‑scenes work to keep the shop floor full, clean and ready.
• Fast, focused and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility to work across the wider store as needed.
• Digitally confident and able to use digital tools to track deliveries and manage stock.
• Team player, working across functions and supporting colleagues.
• Early morning deliveries and shifting stock late in the day; adapt quickly to keep things moving.
• Physically demanding and high‑intensity role that keeps the store running.

Responsibilities

• Stock, deliveries and behind‑the‑scenes work to keep the shop floor full, clean and ready for customers.
• Keep product flow moving with urgency and accuracy by staying fast and focused.
• Flexibly cover across the wider store to meet pace and demand.
• Use digital tools to track deliveries and manage stock efficiently.
• Work as part of a team across store functions.
• Adapt to early mornings and late stock shifts.
• Move with purpose to support store operations.

Job description

Summary

Operations Assistant

Work Pattern

Saturday 10:00 - 14:00
Sunday 10:00 - 14:00
Tuesday 10:00 - 14:00
Wednesday 10:00 - 14:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?