Customer Assistant - Operations - York

Marks & Spencer; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support store logistics, stock handling and back-of-house tasks. The role focuses on keeping shelves stocked, deliveries processed, and shop floor ready for customers, with a fast-paced, high-intensity environment.

You will work across store functions, using digital tools to track deliveries and stock, and you must be flexible to cover shifts as needed to maintain smooth store operations.

Qualifications

• Flexibility is essential to cover across the store as needed.
• Ability to use digital tools to track deliveries and stock.
• Able to work as part of a team across store functions.

Responsibilities

• Handle stock, deliveries and behind-the-scenes tasks to keep the shop floor full and ready for customers.
• Maintain stock availability, freshness, cleanliness and orderliness of back-of-house areas.
• Move with urgency and accuracy to ensure smooth product flow and store operations.

Skills

Flexibility

Digital literacy

Teamwork

Job description

Work Pattern

Week1

Thursday 14:00-22:00
Friday 14:00-22:00
Saturday 14:00-22:00

Week2

Sunday 14:00-22:00

Monday 14:00- 22:00

Friday 14:00- 22:00

Under 18 disclaimer

This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly.

This is a role for people who move with purpose.