Customer Assistant - Operations - Oxford

MARKS&SPENCER; Oxford; On-site; GBP 12,000 - 19,000; Full time

Job summary

Marks & Spencer in Oxford is seeking a Customer Assistant in Operations to support stock management, deliveries, and behind-the-scenes flow that keeps the shop floor ready for customers. You’ll work in a fast-paced environment, maintain stock accuracy, and use digital tools to track deliveries and stock levels.

The role emphasizes flexibility, early starts, and a team-based approach across store functions, contributing to smooth store operations and excellent customer service.

Qualifications

• Willingness to work early mornings and weekends.
• Able to handle physical stock in a fast-paced environment.
• Comfortable using digital stock systems and tools.

Responsibilities

• Manage stock and deliveries to keep shop floor full and ready for customers.
• Support across store functions and maintain stock flow with urgency and accuracy.
• Be flexible to work across the wider store as needed and adapt to pace.

Skills

Stock control

Delivery handling

Digital literacy

Team collaboration

Flexibility

Tools

Stock management system

Job description

Work Pattern

Week 1

• Monday: 04:00 - 10:00
• Tuesday: 04:00 - 10:00
• Wednesday: 04:00 - 10:00
• Friday: 04:00 - 10:00
• Saturday: 04:00 - 10:00

Week 2

• Sunday: 05:00 - 11:00
• Monday: 04:00 - 10:00
• Tuesday: 04:00 - 10:00
• Thursday: 04:00 - 10:00
• Friday: 04:00 - 10:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

• You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.