Customer Assistant - Operations - Broughty Ferry Simply Food

Marks & Spencer Plc; Dundee; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in Dundee is seeking an Operations Assistant to support stock, deliveries and back-office tasks essential to keeping the shop floor full and ready for customers. You’ll work across the store with flexibility, be digitally confident to track deliveries, and thrive in a fast-paced retail environment, contributing as a reliable team player from early shifts through late hours.

The role emphasizes physical activity, adaptability, and a proactive approach to ensuring product

Qualifications

• No formal education requirements stated; role focuses on practical retail tasks.
• Willingness to work across the store and adapt to pace and demands.

Responsibilities

• Handle stock, deliveries and back‑office tasks to keep the shop floor full, clean and ready for customers.
• Move products quickly and accurately to maintain availability and shop flow.
• Collaborate across functions and support colleagues to meet store targets.

Skills

Customer focus

Team player

Digital literacy

Stock management

Logistics coordination

Job description

Operations Assistant

Work Pattern

Week 1

Sunday: 05:00-09:00
Friday: 04:45-08:45
Saturday: 04:45-08:45

Week 2

Monday: 04:45-08:45
Wednesday: 04:45-08:45
Friday: 04:45-08:45

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.