Customer Assistant - Operations - Bromborough Simply Food

Marks and Spencer; Bromborough; On-site; GBP 12,398,000 - 15,154,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Customer Assistant in Operations. This role is the backstage backbone of our stores, responsible for stock, deliveries and essential behind-the-scenes work to ensure the shop floor stays full, clean and ready for customers.

You will be fast, focused and adaptable, using digital tools to track deliveries and manage stock. You’ll collaborate across store teams and shifts to keep shelves stocked and ready for customers to shop.

Qualifications

• Flexibility to work across the wider store as needed (early mornings to late shifts).
• Confidence in using digital tools to track deliveries and stock.
• Strong teamwork and collaboration across store functions.

Responsibilities

• Handle stock and deliveries and perform behind-the-scenes work to keep the shop floor full and ready for customers.
• Maintain high standards of cleanliness and stock availability with urgency and accuracy.
• Collaborate with colleagues across functions and shifts to ensure smooth store operations.

Skills

Flexibility

Digital confidence

Team player

Job description

All the details

Work Pattern

Week 1

Sunday: 12:30-20:30
Wednesday: 15:00-22:00
Thursday: 15:00-22:00
Friday: 15:00-22:00

Week 2

Tuesday: 07:00-14:00
Wednesday: 07:00-15:00
Thursday: 15:00-22:00
Saturday: 15:00-22:00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.