Customer Assistant - Operations - Purley Way

Marks & Spencer Plc; Greater London; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

Unsocial hours pay

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in Operations. You will manage stock and deliveries, keeping the store stocked and presentable, while working across store areas to maintain flow and accuracy.

The role is physically demanding and fast-paced, requiring digital tool use and strong teamwork. Shifts include early mornings (04:30–08:30) Tue–Sat with a £3.00 per hour unsocial premium for hours between 22:00 and 06:00.

Qualifications

• Availability for early morning shifts (04:30-08:30).
• Willingness to work across store areas and assist deliveries.
• Comfort with using digital tools to track deliveries and stock.

Responsibilities

• Handle stock, deliveries and behind-the-scenes work to keep the shop floor full and ready.
• Flex across the wider store when needed and adapt to pace.
• Use digital tools to track deliveries and manage stock efficiently.
• Be a team player and support colleagues across functions.
• Adapt to early morning deliveries and late stock movement.

Skills

Stock management

Digital tools

Teamwork

Flexibility

Job description

Work Pattern

Tuesday: 04:30-08:30
Wednesday: 04:30-08:30
Thursday: 04:30-08:30
Friday: 04:30-08:30
Saturday: 04:30-08:30

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

• You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.