Customer Assistant - Operations - Chippenham Simply Food

MS; Chippenham; On-site; GBP 12,000 - 17,000; Full time

Job summary

M&S is hiring a Customer Assistant in Operations to act as the backstage powerhouse of our stores. The role is physically demanding and high‑intensity, focusing on stock, deliveries and behind-the-scenes work to ensure the shop floor stays full and ready for customers.

You'll move quickly, stay accurate, and work across the wider store to keep up with pace and demand, using digital tools to track deliveries and stock. Being a team player is essential to support colleagues across the store.

Qualifications

• Operates mechanical equipment as required by the role.
• Handles stock, deliveries and behind-the-scenes tasks to keep shop floor full and ready.
• Flexibility to work across the wider store to meet pace and demand.
• Confident with digital tools to track deliveries and stock.
• Works well with others across functions to support store operations.
• Early morning deliveries and late stock movement may be required.

Responsibilities

• Stock, deliveries and back-of-house tasks to ensure continuous product flow.
• Maintain a clean, organized store area and support shop floor readiness.
• Collaborate with teams across the store to meet urgent operational needs.

Skills

Stock management

Teamwork

Digital tools

Adaptability

Job description

Work Pattern

week1

Sunday - 04:00-12:00
Tuesday - 04:00-12:00
Wednesday 14:00-22:00
Thursday - 14:00-22:00
Friday - 14:00-22:00

week2

Monday - 14:00 - 22:00
Tuesday - 14:00-22:00
Thursday - 14:00-22:00
Friday - 04:00-12:00
Saturday - 14:00-22:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?