Customer Assistant - Operations - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes work. You will help keep the store stocked, clean and ready for customers, with a focus on speed, accuracy and availability.

The role requires flexibility across the wider store, with a strong emphasis on using digital tools to track deliveries and manage stock. You will be part of a larger team ensuring smooth store operations.

Qualifications

• Experience with stock and deliveries in a retail environment.
• Ability to use digital tools to track deliveries and manage stock.
• Team player able to work across store functions.

Responsibilities

• Handle stock and deliveries, keeping back-of-house operations efficient.
• Maintain shop floor readiness and product availability with speed and accuracy.
• Utilise digital tools to monitor deliveries and stock levels.

Skills

Stock management

Digital tools

Team collaboration

Delivery tracking

Tools

Stock systems

Job description

Work Pattern

Monday 04:00 - 11:00

Friday 04:00 - 11:00

Saturday 04:00 - 12:00

Under 18 disclaimerThis job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?