Customer Assistant - Operations - York

Marks and Spencer; York and North Yorkshire; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks and Spencer in York is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse, managing stock, deliveries and behind‑the‑scenes work to keep the shop floor full, clean and ready for customers.

You’ll work flexibly across the store, use digital tools to track deliveries and stock, and collaborate with colleagues to maintain fast, accurate service in a high‑intensity retail environment.

Qualifications

• Must be 18 or older.
• Physically demanding, fast-paced retail environment.
• Able to use digital tools to track deliveries and stock.
• Flexible to work across the store and cover shifts.

Responsibilities

• Handle stock, deliveries and behind‑the‑scenes tasks to keep the shop floor stocked and ready for customers.
• Maintain cleanliness and presentation of the store environment.
• Collaborate with colleagues across store functions to ensure smooth operations.
• Adapt to varying shift patterns and pace to keep things moving.

Skills

Stock management

Delivery coordination

Digital tools

Team player

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Operations Assistant,

All the details

Work Pattern:

• Sunday: 11:30-19:00
• Monday: 09:30-17:00
• Tuesday: 13:00-21:00
• Thursday: 13:00-21:00
• Saturday: 14:00-21:30

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.