Customer Assistant - Operations - Southbank Place

Marks and Spencer; Greater London; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer in London seeks a Customer Assistant in Operations to help keep stock flowing and the shop floor fully stocked. You will support deliveries, track inventory with digital tools, and work as part of a fast-paced team to ensure smooth store operations.

The role is physically demanding and requires flexibility to cover early shifts across the week, with a focus on reliability and pace to meet daily store needs.

Qualifications

• Must be 18+ due to health & safety policy.

Responsibilities

• Handle stock and deliveries to keep shop floor stocked and ready for customers.
• Track deliveries and manage stock using digital tools.
• Support colleagues across the store and across functions.
• Flexibly work across the wider store to meet pace and demands.

Skills

Stock control

Delivery management

Digital tools

Teamwork

Job description

All the details

Working Pattern

Sunday: 06:00-12:00

Monday: 06:00-12:00

Tuesday: 06:00-12:00

Wednesday: 06:00-12:00

Thursday: 06:00-12:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?