Customer Assistant - Operations

Marks and Spencer plc (UK); Selby; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc is hiring a Customer Assistant in Operations to support stock, deliveries, and behind-the-scenes work that keeps the store running smoothly. You’ll help ensure the shop floor is full, clean, and ready for customers, using digital tools to track deliveries and stock with urgency and accuracy.

In this fast-paced retail role, you’ll work across the store, adapt to early morning deliveries, and stay one step ahead to maintain product availability and speed.

Qualifications

• Physically able to handle retail duties in a busy store environment.
• Comfortable using digital tools to track deliveries and stock levels.
• Effective team player with good communication in a fast-paced setting.

Responsibilities

• Manage stock and deliveries to keep the shop floor full and ready for customers.
• Perform backstage tasks to ensure smooth store operations and product flow.
• Collaborate across store teams to support availability and speed of service.

Skills

Flexibility

Digital skills

Teamwork

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.