Customer Assistant - Operations

Marks and Spencer plc (UK); Tees Valley; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer plc (UK) is hiring a Customer Assistant in Operations. You will handle stock, deliveries, and backstage tasks to keep the store stocked and ready for customers. This role demands physical work and quick, accurate action in a fast-paced retail environment.

Flexibility is crucial as you will work across the store and adapt to early mornings or late shifts while using digital tools to manage deliveries and stock flow efficiently.

Qualifications

• Experience in retail or customer service preferred.
• Physical role requiring lifting and standing for long periods.
• Able to work flexible weekend/evening shifts.

Responsibilities

• Manage stock and deliveries to keep shelves and backroom organized.
• Ensure the store maintains high standards of cleanliness and availability for customers.
• Use digital tools to track stock levels and deliveries accurately.

Job description

Work Pattern:

• Sunday: 11:00 - 20:00
• Thursday: 18:00 - 22:00

Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.