Customer Assistant - Operations

Marks and Spencer plc (UK); Chippenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc in the United Kingdom is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse, handling stock, deliveries and all the vital behind-the-scenes work that keeps our shop floor stocked and ready for customers.

It’s a physically demanding, fast-paced role that rewards precision and teamwork. You’ll work across the wider store, use digital tools to track deliveries and stock, and collaborate with colleagues to maintain availability and speed from early

Responsibilities

• Stock management and deliveries to keep shop floor full and ready for customers.
• Behind-the-scenes work to ensure fast, accurate flow of products with urgency.
• Use of digital tools to track deliveries and manage stock efficiently.
• Collaborate with store teams across functions to support a high-paced retail environment.

Job description

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.