Customer Assistant- Operations - Kew

Marks & Spencer Plc; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in London is seeking an Operations Assistant to support stock, deliveries and back‑room operations, ensuring the shop floor remains stocked and ready for customers.

The role is fast-paced and physically demanding, requiring you to be proactive, digitally confident with stock-tracking tools, and a reliable team player who can adapt across the store as needed.

Qualifications

• Stock control and deliveries management to keep the shop floor stocked.
• Use digital tools to track deliveries and stock levels.
• Work across the wider store and support colleagues to keep service fast.

Responsibilities

• Ensure stock is rotated and shelves are replenished with accuracy.
• Support deliveries and back-room operations to keep store running smoothly.

Job description

Operations Assistant

Work Pattern
Tuesday 1330-2130
Saturday 1500-2300
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?