Customer Assistant- Operations - Kew

Marks and Spencer; Richmond, Greater London; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking an Operations Assistant (Customer Assistant in Operations) to support stock control, deliveries and the behind-the-scenes flow that keeps our store running smoothly.

You’ll work across shifts, remain digitally confident to track deliveries, and collaborate with store teams to ensure fast, accurate service for customers.

Qualifications

• Physically demanding retail environment
• Comfort working shifts including evenings and weekends
• Digitally confident to track deliveries and stock

Responsibilities

• Help manage stock and deliveries behind the scenes
• Keep the shop floor stocked, clean and presentable for customers
• Use digital tools to monitor deliveries and stock levels
• Collaborate across store teams to maintain smooth operations

Job description

Summary

Operations Assistant

All the details

Work Pattern: Tuesday 1330-2130
Saturday 1500-2300

Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it?