Customer Assistant - Operations

Marks and Spencer plc (UK); Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a Customer Assistant in Operations to act as the backstage powerhouse ensuring stock, deliveries and essential operations run smoothly. The role requires physical stamina, quick tempo, and a readiness to work across the wider store to keep shelves full and ready for customers.

You will use digital tools to track deliveries and manage stock, collaborating with team members to maintain availability and speed in a fast-paced retail environment.

Qualifications

• Must be 18 years or older.
• Physically demanding role requiring endurance.
• Willing to work across store as needed.
• Digital tools usage to track deliveries and stock.

Responsibilities

• Manage stock and deliveries behind the scenes to keep shop floor stocked and ready for customers.
• Ensure timely, accurate stock flows to support store operations.
• Support colleagues across the store and adapt to changing tasks.
• Respond quickly to delivery windows and replenish items as required.

Skills

Stock control

Delivery coordination

Digital literacy

Team collaboration

Flexibility

Tools

Stock management software

Job description

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.