Customer Assistant - Food - Rickmansworth Simply Food

Marks and Spencer plc (UK); Rickmansworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is looking for dedicated team members to provide excellent customer service, manage store responsibilities, and enhance shopping experiences. Successful candidates will thrive in a high-energy environment, showing adaptability while interacting with customers. Roles include serving customers, maintaining store standards, and achieving sales targets. This position emphasizes teamwork and a commitment to inclusion within a dynamic retail setting.

Qualifications

• High levels of customer service.
• Committed to excellent work with great attention to detail.
• Strong communication skills and open to feedback.
• Ability to plan and manage workload efficiently.
• Adaptable to changing situations.
• Good digital capability and confidence using in‑store devices.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Monitor daily sales targets and promotions.
• Engage with customers to understand needs.
• Build expert product knowledge to sell effectively.
• Utilise digital tools for customer service.
• Work across various store areas.

Skills

Customer service

Attention to detail

Strong communication

Workload management

Adaptability

Digital capability

Job description

Overview

To deliver a great shopping experience, we are looking for colleagues who put customers before tasks each time while championing our products. As the face of the business, you will be the voice of our customers helping us continually improve.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean, tidy and shelves stocked.
• Monitor and deliver on daily sales targets, promotions and selling opportunities.
• Engage with customers to understand needs, make recommendations and deliver remarkable service throughout the visit.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise digital tools and communication channels to deliver for the customer at all times.
• Work across various store areas, adapting to changing demands of the retail environment.

Qualifications

• High levels of customer service.
• Committed to excellent work with great attention to detail.
• Strong communication skills and open to feedback.
• Ability to plan and manage workload efficiently and take accountability.
• Adaptable to changing situations and builds positive relationships.
• Good digital capability and confidence using in‑store devices and apps.

Benefits

Join M&S and become a frontline team member in the UK’s fastest growing retailer. You’ll thrive in a high‑pressure environment, help drive sales growth, and support a positive, high‑energy store culture.

Inclusion & EEO

Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and will make reasonable adjustments throughout the recruitment process.