Customer Assistant - Fashion, Home & Beauty - Winchester

Marks and Spencer; Winchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail brand in Winchester is seeking a Customer Assistant in their Clothing & Home section. This role requires a commitment to exceptional customer service, an ability to adapt to changing situations, and strong digital skills. As a brand ambassador, you'll help customers find stylish products and ensure a great shopping experience. Flexibility and teamwork are key, along with a readiness to support colleagues and the local community.

Qualifications

• High levels of customer service required.
• Strong communication skills and digital capability needed.
• Ability to work flexibly across various areas of the store.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Keep the store clean and ensure shelves are stocked.
• Engage proactively with customers and make recommendations.

Skills

Customer service

Digital competency

Communication skills

Adaptability

Job description

All the details

Work Pattern
Week 1
Monday 15:00-19:00
Wednesday 15:00-19:00
Friday 14:00-18:00
Saturday 09:00-18:00

Week 2
Monday 09:00-18:00
Wednesday 15:00-19:00
Friday 14:00-18:00
Saturday 07:00-11:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.