Customer Assistant - Fashion, Home & Beauty - Thurrock Outlet

Marks and Spencer; Thurrock; On-site; GBP 20,000 - 24,000; Full time

Job summary

A major retail chain in Thurrock is seeking a Customer Assistant for its Clothing & Home section. In this role, you'll provide exceptional customer service, ensuring a great shopping experience while becoming a brand ambassador for the company's stylish products. Candidates should be adaptable, digital-savvy, and committed to fostering a positive in-store environment. This position offers flexibility and requires a commitment to high service standards.

Benefits

Flexible working options

Inclusive workplace environment

Qualifications

• Experience in customer service roles is advantageous.
• Ability to adapt to changing retail environments.
• Willingness to take feedback and improve.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Keep the store clean and stocked.
• Engage proactively with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Work Pattern

• Week 1: Sunday 09:30-17:30; Wednesday 09:30-13:00; Thursday 16:30-20:30; Friday 10:00-14:00
• Week 2: Monday 16:30-20:30; Tuesday 16:30-20:30; Friday 10:00-14:00; Saturday: 10:00-18:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you9ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We9re looking for passionate and fashion-forward individuals who are excited to dress the nation.

You9ll be a brand ambassador who9s ready to recommend our newest fashion items. Through remarkable service you9ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don9t wait, you9ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You9ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role ensuring that our customers don9t wait and enjoy every experience in our store. You9ll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You9ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.