Customer Assistant - Fashion, Home & Beauty - Maidenhead

Marks and Spencer plc (UK); Taplow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in the UK is seeking a Customer Assistant to provide exceptional service in the Clothing & Home section. Responsibilities include assisting customers, ensuring store cleanliness, and achieving sales targets. The ideal candidate should have strong communication skills and a commitment to high levels of customer service. Flexible working hours available, reflecting the company's inclusivity and diversity values.

Qualifications

• Commitment to delivering excellent work with great attention to detail.
• Openness to feedback and taking accountability for own workload.
• Ability to build positive relationships by being a good listener.

Responsibilities

• Serve customers efficiently on the shop floor.
• Monitor and deliver daily sales targets and promotions.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Job description

Overview

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service
• We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation
• You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us
• At M&S, our customers don\'t wait; you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day, with digital confidence using tools such as the Sparks App and in-store devices
• Efficiency and effectiveness are key; you will ensure customers don\'t wait and enjoy every store experience
• Being a team player is crucial; you\'ll create a great inclusive store environment and support colleagues and the local community
• Flexibility is vital; you should be confident to work across various areas of the store, adapting to changing retail demands

Qualifications & Attributes

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Company values and inclusivity

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we support flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us when completing your application so we can ensure a fair and transparent assessment.

Working hours

Sunday: 11:00 - 15:00
Tuesday: 15:00 - 19:00
Saturday: 11:00 - 15:00