Customer Assistant - Fashion, Home & Beauty - Barnstaple

MARKS&SPENCER; Barnstaple; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retail company in Barnstaple is seeking a Customer Assistant for their Clothing & Home section. The role involves providing exceptional customer service, maintaining store standards, and using digital tools to enhance shopping experiences. Ideal candidates are fashion-forward individuals with strong communication skills and a commitment to quality service. The position promotes inclusivity and offers flexible working arrangements.

Qualifications

• High customer service standards.
• Openness to feedback and continuous improvement.
• Ability to build positive relationships.

Responsibilities

• Providing efficient service both on the shop floor and at service points.
• Maintaining store cleanliness and stock levels.
• Engaging proactively with customers.

Skills

Customer service

Attention to detail

Communication

Digital literacy

Job description

Work Pattern

Week 1

• Tuesday 12:00 - 18:00
• Wednesday 12:00 - 18:00
• Thursday 10:00 - 16:00
• Friday 12:00 - 18:00

Week 2

• Tuesday 12:00 - 18:00
• Wednesday 12:00 - 18:00
• Friday 06:00 - 12:00
• Saturday 10:00 - 16:00

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate, fashion-forward individuals excited to dress the nation.

You'll be a brand ambassador, recommending our latest fashion items and ensuring customers feel valued through remarkable service.

Key responsibilities include:

• Providing efficient service both on the shop floor and at service points
• Maintaining store cleanliness and stock levels
• Achieving daily sales targets and promoting promotions
• Engaging proactively with customers to understand their needs and make recommendations
• Building product knowledge to assist and sell effectively
• Utilizing digital tools like the Sparks App and in-store devices to enhance customer experience

Key capabilities required:

• High customer service standards
• Attention to detail and commitment to quality work
• Openness to feedback and continuous improvement
• Good communication skills
• Adaptability to changing situations
• Ability to build positive relationships
• Digital literacy

Everyone's Welcome

M&S is committed to leading the retail industry into a greener, digital future and offers exciting opportunities. We promote inclusivity, diversity, and equal opportunities, welcoming flexible working arrangements. If you need reasonable adjustments during recruitment, please let us know. Join us and make an immediate impact.