Customer Assistant - Cafe - York

Marks and Spencer; York and North Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Cafe Customer Assistant to join the M&S Café, delivering warm, five-star service in a fast-paced store setting.

You will handle orders quickly with our tools, maintain food safety standards, and work as part of a high-performance team focused on customer satisfaction. This role requires calmness under pressure and flexibility across shifts.

Qualifications

• Being digitally confident is essential.
• Ability to take and fulfil orders quickly using store tools.
• Deliver friendly, five-star service under pressure.

Responsibilities

• Take and fulfil orders quickly using store tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Be fast and focused on delivering quality service to customers.
• Support colleagues and contribute to a high-performance culture.

Skills

Digital literacy

Fast-paced

Customer service

Teamwork

Tools

POS system

Job description

Cafe Customer Assistant

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

Working Pattern

Week 1

• Sunday - 09:30 - 17:30
• Monday - 10:00 - 18:00
• Wednesday - 09:00 - 17:00
• Friday - 10:00 - 18:00

Week 2

• Monday - 10:00 - 18:00
• Thursday - 11:00 - 19:00
• Friday - 10:00 - 18:00
• Saturday - 11:00 - 19:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.