Customer Assistant - Cafe - Carlisle

Marks & Spencer Plc; Carlisle; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring for a customer-focused café role within our store. You will work in the M&S Café, delivering warm, five-star service while handling orders quickly and confidently in a high-pressure environment.

The role requires digital confidence, strong food safety practices, and a collaborative approach to keep the cafe running smoothly during peak times. Weekend and shift flexibility will be needed to support busy periods.

Qualifications

• Digital confidence with using sales tools to take and fulfil orders quickly.
• Strong customer service and hospitality skills.
• Ability to stay calm under pressure in a fast-paced cafe environment.
• Ability to work as part of a team to deliver high standards of service.

Responsibilities

• Greet customers and make great food and drink recommendations.
• Handle orders and ensure smooth cafe operation during busy periods.
• Maintain food safety standards while managing queues and orders.
• Support colleagues and contribute to a high-performance team culture.
• Be flexible and ready to work where needed with pace.

Skills

Digital literacy

Customer service

Calm under pressure

Teamwork

Tools

POS system

Job description

Work Pattern:

Week 1
Sunday: 11:00 - 15:00
Tuesday: 11:00 - 15:00
Wednesday: 11:00 - 15:00

Week 2
Monday: 11:00 - 15:00
Friday: 11:00 - 15:00
Saturday: 11:00 - 15:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.