Customer Assistant - Cafe - Carlisle

MARKS&SPENCER; Carlisle; On-site; GBP 1,240,000 - 1,515,000; Part time

Job summary

MARKS&SPENCER is seeking a Café team member for the M&S Café in the Carlisle store. The role focuses on delivering warm, five-star service, handling orders efficiently and maintaining excellent standards of food safety in a busy retail environment.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café runs smoothly during peak periods. Strong pace management and teamwork are essential for success.

Responsibilities

• Deliver warm, five-star service while preparing and serving food and drinks.
• Use digital tools to take and fulfil orders quickly and accurately.
• Maintain impeccable food safety standards and manage queues during busy periods.
• Work as part of a high‑pressure team to keep café operations smooth and customers satisfied.

Job description

Work Pattern

• Monday: 11:00 - 17:30
• Friday: 09:00 - 17:30
• Saturday: 09:00 - 17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?