Customer Assistant - Cafe - Kingsley Village

MARKS&SPENCER; Higher Trekenning; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount

Job summary

MARKS&SPENCER is seeking a hands-on Café Associate to join our in-store team. You will greet customers, take and fulfill orders at speed, and deliver warm, five-star service in a fast-paced cafe environment.

You’ll use digital tools and POS to process orders, uphold food safety standards, and work with colleagues to keep the cafe running smoothly during peak times.

Qualifications

• Customer-focused cafe role.
• Ability to work at pace during busy periods.
• Digital tools used to take and fulfil orders.

Responsibilities

• Provide five-star service and recommendations.
• Take and fulfil orders quickly using POS.
• Maintain food safety and cleanliness.
• Collaborate with team to ensure smooth operation.
• Adapt shifts as needed.

Skills

Customer service

Stamina under pressure

Digital literacy

Teamwork

Flexibility

Tools

POS system

Cash handling

Job description

Work Pattern
Week 1
Sunday 09:00 - 17:00
Tuesday 09:30 - 17:30
Thursday 09:30 - 17:30
Friday 09:30 - 17:30
Week 2
Tuesday 09:30 - 17:30
Wednesday 09:30 - 17:30
Friday 09:30 - 17:30
Saturday 09:30 - 17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?