Customer Assistant - Cafe - Yeovil

Marks and Spencer; Yeovil; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks & Spencer Café in Yeovil is seeking an energetic team member to help run the store café and deliver warm, five-star service. You’ll recommend food and drinks to customers while keeping the café running smoothly, even during the busiest periods.

You must be digitally confident to use our ordering tools, maintain food safety standards, and work as part of a high‑performing team. Flexibility and pace are essential.

Qualifications

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast.
• Maintain impeccable food safety standards while juggling orders and queues.
• You’ll be a brand ambassador, making great food and drink recommendations.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture.
• Flexibility is vital. You’ll adapt quickly to working where needed with pace.

Responsibilities

• Deliver five-star service in a fast-paced café.
• Provide great food and drink recommendations to customers.
• Ensure café operates smoothly during peak times.
• Support colleagues and contribute to a high-performance culture.
• Adapt quickly to shifting schedules and duties.

Job description

All the details

Working Pattern

Week 1

Monday - 9:00 - 15:00
Thursday - 10:00 - 15:15
Friday - 9:00 - 16:00
Saturday - 11:00 - 18:00

Week 2

Sunday - 9:00- 16:00
Monday - 9:00 - 15:00
Thursday - 10:00 - 15:15
Friday 11:00- 18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.