Customer Assistant- Cafe - Kew

Marks and Spencer; Richmond; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Café in our store is recruiting a hands-on team member. This fast-paced role requires staying calm under pressure and delivering warm, five‑star service as a brand ambassador.

You’ll be digitally confident, using our tools to take and fulfil orders quickly while maintaining impeccable food safety standards and keeping queues moving during peak periods. Teamwork is key; you’ll support colleagues and contribute to a high-performance culture, adapting quickly to pace and demands.

Qualifications

• Being digitally confident and able to use tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while handling orders and queues.
• Deliver five-star service in a high-pace environment.
• Work well in a team and support colleagues.

Responsibilities

• Make great food and drink recommendations while serving customers.
• Keep the cafe operating smoothly during peak times.
• Maintain high food safety standards and fast service.
• Support colleagues and adapt quickly to pace.

Skills

Brand ambassador

Customer service

Calm under pressure

Teamwork

Digital literacy

Tools

POS systems

Job description

All the details

Work Pattern

Saturday 10:00 AM - 18:00 PM
Sunday 09:30 AM - 17:30 PM

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.