Customer Assistant - Cafe - Sevenoaks

Marks and Spencer; Sevenoaks; On-site; GBP 18,000 - 23,000; Part time

Job summary

Marks & Spencer in Sevenoaks invites you to join the M&S Café team, the heart of our store, where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential for fast order taking and fulfilment.

Qualifications

• Brand ambassador who can deliver warm, five-star service.
• Strong customer service skills in a fast-paced environment.
• Calm under pressure while handling queues and peak periods.
• Digital confidence to use ordering tools and devices.

Responsibilities

• Make great food and drink recommendations.
• Ensure the café operates smoothly at all times.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards.
• Deliver five-star service and support colleagues during busy times.
• Be flexible and adapt to store needs as required.

Skills

Brand ambassador

Customer service

Calm under pressure

Digital confidence

Tools

Order fulfilment tools

Job description

All the details

Work Pattern

Friday 16:00 - 20:00
Saturday 09:00 - 17:45
Sunday 09:00 - 17:45

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You will use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You will maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You will be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You will support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You will adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?