Customer Assistant- Cafe - Kew

Marks & Spencer Plc; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc is hiring for a role in our M&S Café. You will be a brand ambassador, recommending great food and drinks while ensuring the café runs smoothly, even at peak times.

You will use digital tools to take and fulfil orders quickly, maintain strict food safety standards, and support a high‑performance team focused on delivering five‑star service.

Qualifications

• Be digitally confident and able to handle fast-paced service.
• Deliver warm, five-star service during busy periods.
• Maintain impeccable food safety standards while managing orders.

Responsibilities

• Be a brand ambassador and recommend food and drinks.
• Take and fulfil orders quickly using digital tools.
• Keep queues moving and ensure the café operates smoothly.

Skills

Digital literacy

Customer service

Calm under pressure

Tools

POS system

Job description

Work Pattern

Saturday 10:00 AM - 18:00 PM
Sunday 09:30 AM - 17:30 PM

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.