Customer Assistant - Café - Worcester

Marks and Spencer; Worcester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Worcester is looking for energetic café team members for the Christmas period. This hands-on, high‑pressure role demands calmness under pressure and a commitment to five‑star service.

You’ll take and fulfil orders quickly using digital tools, prepare food and drinks to standard, maintain food safety, and support colleagues to keep the café running smoothly at peak times. Flexible shifts are required; additional hours may be requested in the weeks starting 13th and 20th December.

Qualifications

• Experience in fast-paced customer service preferred.
• Must be digitally confident to take and fulfil orders.
• Able to work flexible shifts during Christmas peak.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Prepare food and drinks to standard while keeping queues moving.
• Uphold strict food safety and cleanliness standards.
• Support colleagues to deliver five-star service during peak times.

Skills

Customer service

Digital literacy

Food safety awareness

Teamwork

Flexible / adaptable

Job description

• Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

All the details

Working Pattern

Week 1

Monday 12:30-20:30

Tuesday 12:30-20:30

Wednesday 12:30-20:30

Friday 12:30-20:30

Saturday 12:30-20:30

Week 2

Sunday 12:30-20:30

Monday 12:30-20:30

Tuesday 12:30-20:30

Thursday 12:30-20:30

Friday 12:30-20:30

• Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

#Christmas