Customer Assistant - Cafe

Marks and Spencer plc (UK); Leeds; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer plc (UK) is seeking a hands-on café team member in our M&S Café in Leeds. You will deliver warm, five-star service, recommend tasty food and drinks, and help keep the café running smoothly during busy periods.

You’ll be digitally confident, using our tools to take and fulfil orders quickly while upholding top food safety standards. Teamwork and adaptability are essential, with Saturday shifts and potential full‑time hours around Christmas as required.

Qualifications

• Must be digitally confident and able to use tools to take and fulfil orders.
• Maintain top food safety standards.
• Deliver warm, five‑star service under pressure.
• Work well in a fast-paced team environment.
• Flexible to Saturdays; Christmas weeks may require extended hours.

Responsibilities

• Take and fulfil orders at the café counter.
• Recommend food and drinks and upsell where appropriate.
• Ensure high standards of food safety and cleanliness.
• Work with the team to manage peak periods and queues.
• Maintain brand service expectations and customer satisfaction.

Tools

POS systems

Job description

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.
  Saturday 10:00 - 18:30
• Monday 10:00 - 18:30 Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December