Christmas – Customer Assistant – Café – Salisbury

Marks & Spencer; Salisbury; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking staff for its Café, a fast-paced, high-pressure role in store operations. You will greet customers, take and fulfill orders quickly using digital tools, and deliver warm, five-star service while maintaining food safety standards.

The role emphasizes teamwork, flexibility, and the ability to stay calm under pressure during peak periods, especially around Christmas. This position offers opportunities to contribute to a high-performance customer experience.

Qualifications

• Experience in fast-paced cafe or hospitality settings.
• Ability to work under pressure and deliver five-star service.
• Digital confidence with order-taking systems.

Responsibilities

• Take and fulfil orders quickly and accurately to keep customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Work as part of a high-performance team to deliver consistent service.
• Adapt to busy periods and help where needed to meet customer needs.

Job description

Monday 1330-1730
Thursday 1330-1730
Saturday 1330-1730

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas