Christmas Customer Assistant - Cafe - Brotherhood Peterborough

Marks & Spencer Plc; Peterborough; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc is hiring for a cafe assistant in our store, with hands-on duty during peak shopping periods. You will take and fulfil orders quickly, using digital tools, while maintaining top service and food safety standards.

Successful candidates will thrive in a fast-paced environment, delivering warm, five-star service and working closely with team members to meet customer needs during the Christmas period.

Qualifications

• Hands-on, high‑pressure café role requiring ability to work quickly and accurately.
• Brand ambassador delivering warm, five-star service and great food and drink recommendations.
• Must be digitally confident and able to use POS/tools to take and fulfil orders efficiently.
• Maintain impeccable food safety standards while handling orders and queues.
• Teamwork and flexibility to adapt to varying store needs, especially during peak periods.

Responsibilities

• Take and fulfil customer orders quickly using our café tools.
• Ensure café operates smoothly even at peak times.
• Deliver five-star service and high-quality food and drink.
• Support colleagues and contribute to a high-performance team culture.

Job description

Sunday 11,00-15.00
Wednesday 11.00-15.00
Thursday 11.00-15.00
Friday 11.00-15.00
Saturday 11.00-15.00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas