Christmas Customer Assistant - Café - York

Marks & Spencer; York and North Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring for a cafe team member in our in-store Café. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even at peak times.

You’ll use cafe tools to take and fulfil orders quickly and keep customers moving with five-star service. Being digitally confident is essential, and you’ll maintain high food safety standards while juggling orders and queues.

Qualifications

• Must be digitally confident and able to use cafe tools to take and fulfil orders quickly.
• Experience in a fast-paced service environment.
• Willingness to work extra hours during the Christmas weeks (13th and 20th December).

Responsibilities

• Take and fulfil orders swiftly to keep customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Assist in delivering five-star service in a busy café environment.
• Support colleagues to sustain a high-performance team under pressure.

Skills

Brand ambassador

Digital confidence

Customer service

Working under pressure

Teamwork

Fast-paced

Tools

POS/order management tools

Job description

Work Pattern:
Monday: 12:45-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Saturday: 12:45-18:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

#Christmas