Christmas Customer Assistant - Café - Kidderminster

Marks & Spencer; Larkhill; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Café in our store is hiring for a fast-paced, customer-focused role. You will be a hands-on team member delivering warm, five-star service and making food and drink recommendations in a busy cafe environment.

Shifts include Sundays and Tuesdays 11:00-15:00, with potential full-time hours in December. You’ll work with digital tools to take and fulfil orders quickly while upholding strict food safety standards and supporting colleagues in a high-performance team.

Qualifications

• Hands-on, high-pressure role
• Ability to handle pace and stay calm under pressure
• Deliver warm, five-star service

Responsibilities

• Brand ambassador, making food and drink recommendations while keeping cafe operations smooth during busy periods
• Use digital tools to take and fulfil orders quickly to keep customers moving
• Maintain food safety standards while juggling orders and queues
• Support colleagues and contribute to a high-performance culture in a flexible environment

Job description

Work Pattern
Sunday 11:00-15:00
Tuesday 11:00-15:00
Wednesday 11:00-15:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

#Christmas