Customer Assistant - Cafe - Woking

Marks & Spencer Plc; Horsell; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring a Cafe Customer Assistant to join the M&S Café in store, a busy hub for customers to recharge.

You’ll greet customers, take and fulfil orders quickly using our digital tools, uphold food safety standards, and deliver warm, five‑star service even at peak times. Teamwork and flexibility are essential as you support colleagues across shifts.

Qualifications

• Must be able to stay calm under pressure and work quickly.
• Excellent customer service and communication.
• Willingness to work Thursday to Saturday shifts.
• Experience with digital tools is a plus.

Responsibilities

• Take and fulfil customer orders efficiently.
• Maintain high food safety standards.
• Help keep the café area clean and stocked.
• Collaborate with team to deliver fast service.

Skills

Digital confidence

Customer service

Teamwork

Ability to work under pressure

Food safety awareness

Tools

POS system

Job description

Cafe Customer Assistant

Work Pattern
Thursday 08:00 - 16:00
Friday 08:00 - 15:00
Saturday 08:00 - 16:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.